Returns

Tango Down Tactical LLC
Effective date: September 23, 2026
Last updated: September 23, 2026

You do not need an account on this website to request a return. Email returns@tangodowntactical.com before you ship anything. Do not send an item to us, and do not send it to our distributor, until we reply with written instructions and, if required, a return authorization number.

We are the seller. Our distributors are our suppliers. A package shipped to a distributor without our authorization can be refused, and we may be unable to refund you.

1. How to request a return

Email returns@tangodowntactical.com with your name, order or transfer number, the item, and the reason. Photos help if the item is damaged or is not what you ordered.

If we approve the return, we will tell you where to ship it and how to mark the package. That address may be our premises or a distributor warehouse. Ship only to the address we give you for that request.

Unless we shipped the wrong item or a defective item, you pay return shipping. We recommend a trackable service. We are not responsible for a return lost in transit without tracking.

2. Accessories and other non-regulated items

Unused accessories and other non-firearm, non-NFA merchandise may be returned within 14 days of delivery if they are unused, unaltered, and in the original manufacturer packaging with all contents.

A 15% restocking fee may be deducted from the refund. Return shipping is your cost unless the return is because we shipped the wrong item or the item arrived defective.

We do not accept opened, used, installed, or incomplete items, or anything that is no longer in sellable condition. Special orders, closeouts, and items marked final sale at the time of purchase are not returnable.

3. Ammunition

Ammunition is not returnable once it has shipped, including unopened ammunition, except when we shipped the wrong product. In that case, contact us before you ship it back. We will not accept ammunition that has been opened or repackaged.

4. Firearms we sell

A firearm is not returnable after the transfer is completed. Completion means you have submitted ATF Form 4473 and the firearm has been transferred to you, including a transfer at our premises or at another dealer.

If a firearm we sold has not yet been transferred, contact us. We will tell you whether the order can be cancelled. If the distributor charges us return freight or a restocking fee, that cost is yours unless the firearm arrived damaged or we ordered the wrong item. A cancelled firearm is not shipped to a residence.

After transfer, defects are handled under the manufacturer’s warranty, not as a store return. We do not take a transferred firearm back in exchange for a refund.

5. Internet transfers of firearms bought elsewhere

If you bought a firearm from another seller and we are only the receiving dealer, that seller’s return policy controls the merchandise. Our transfer fee is for receiving the firearm, the Form 4473, and the background check. It is not a deposit on the gun.

If the background check is denied, delayed beyond the point we can transfer, or you do not complete the transfer, we cannot give you the firearm. Returning it to the selling dealer is at your expense unless that seller agrees otherwise. We do not refund the transfer fee for a denial or a failure to pick up, unless we caused the problem.

6. NFA items

Suppressors and other NFA items are final once the transfer paperwork is submitted. They are not returnable because you changed your mind. A defect is handled with us and the manufacturer. We do not mail an NFA item to a residence.

7. Custom builds

A custom rifle or pistol we assemble is not returnable because you changed your mind after work has started. Our limited lifetime warranty on our own assembly is described on the Warranty page. It is not a right to a refund. Factory parts remain under the manufacturer’s warranty.

8. Damaged or incorrect shipments

Inspect the package when it arrives. Email us within 48 hours of delivery if the item is damaged, incomplete, or not what you ordered. Include photos of the item and the packaging. We will replace it or tell you how to return it. In those cases we cover reasonable return shipping.

9. Refunds

After we, or our distributor, receive and accept the return, we refund the approved amount to the original payment method. We do not store full card numbers. Your bank may take several business days to show the credit. We do not refund original outbound shipping unless we shipped the wrong or defective item.

Distributor credit is issued to our dealer account, not to you. That is why the refund comes from us, and only after the return is accepted.

10. Contact

Tango Down Tactical LLC
519 British Rd
Kinston, NC 28501
returns@tangodowntactical.com
252-341-3732